WHO WE ARE

Our website address is: https://eraath.com

At Eraath, we are committed to protecting our customers’ privacy and keeping their information safe. We don’t just create handmade pieces; we believe trust begins with how we handle your personal data. This policy explains how we collect, use, and protect your information, in line with local laws in Egypt and international regulations such as the General Data Protection Regulation (GDPR).

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. Information Collection:

We collect information you provide when you use our store, create an account, place an order, or contact us. This may include:

  • Personal details: name, email address, phone number, and mailing address.
  • Payment details: credit card or bank transfer information (we do not store payment details after completing your transaction).
  • Automatic information: your IP address, browser type, pages you visit, and how long you spend on the site.
  • Marketing preferences: if you choose to subscribe to our newsletters, text messages, or WhatsApp updates.

2. How We Use Your Information:

We use the data we collect to:

  • Process and ship your orders.
  • Personalize your shopping experience and suggest products that match your interests.
  • Communicate with you about orders, offers, or questions.
  • Analyze usage data to improve our website and services.
  • Comply with legal and accounting requirements.

3.Sharing Your Information:

We never sell or rent your personal data. We share it only when necessary:

  • With shipping companies and payment providers to fulfill your order.
  • When required by law or by official authorities.
  • With analytics services such as Google Analytics, to improve our website (without revealing your personal identity).

4. Protecting Your Information:

We take steps to keep your data secure, including:

  • Using SSL encryption when transmitting data.
  • Working with trusted, secure payment gateways.
  • Limiting access to customer data within our company.

5. How Long We Keep Your Data:

  • We keep order information only as long as needed to meet legal and accounting obligations.
  • We delete or anonymize your personal data when it is no longer needed, or upon your request, unless the law requires otherwise.

6. 6-Cookies:

We use cookies to improve your experience, customize offers, and analyze performance. You can adjust your browser settings to manage or block cookies if you wish.

7. Your Rights:

You can, at any time:

  • Request access to your personal data.
  • Correct or update your information.
  • Ask us to delete your data permanently.
  • Opt out of marketing communications.

8. Children’s Privacy:

We do not target or knowingly collect information from anyone under 14 years of age. If we discover such data, it will be deleted immediately.

9. Custom Orders:

If you order a customized item, we will use the details you provide (such as measurements, names, or colors) only to complete your order, and we will not share them with others.

10. Photos and Content:

We may ask for your permission to share your photos or feedback on our platforms, and will only do so with your written or digital consent.

11. International Customers:

If you shop from outside Egypt, your data will be processed according to international standards, including GDPR, ensuring the same level of protection wherever you are.

12. Data Breach Notification:

In the unlikely event of a security breach, we will inform you immediately and provide guidance on how to protect your information.

13. Contact Us:

For privacy-related questions or requests, you can contact us at:

Email: privacy@eraath.com , You can also reach us through the contact form on our website.