SHOPPING, PAYMENT, ORDERS AND RETURNS INFORMATION
What’s the story behind Eraath?
Eraath is more than just an online store. It began as a women-led initiative born out of a deep love for authentic Egyptian heritage. Founded by Egyptian women who once carried cameras and pens to document the stories behind handmade crafts, it eventually grew into a space where this passion could be shared as a refined, contemporary experience. Eraath is our way of keeping traditional crafts alive, relevant, and close to a woman’s heart.
What kind of products does Eraath offer?
- We curate a thoughtful selection of handmade pieces, including:
- Pharaonic beaded necklaces – inspired by royal adornments of ancient Egypt, crafted bead by bead.
- Silver and copper accessories – elegant designs shaped by skilled Egyptian artisans whose craft has been passed down through generations.
- Hand-embroidered shawls, featuring rural, Siwan, or Saidi tally embroidery, reflecting the traditions of villages, oases, and Upper Egypt.
- Each piece is the result of many hours of skilled, passionate work.
Can I request a custom design?
Yes, when possible. You can request a necklace, shawl, or accessory in your preferred colors, patterns, or Pharaonic symbols, provided we can make it by hand.
What is your shipping policy? Do you ship internationally?
Yes, we ship outside Egypt, including to the Gulf, Europe, and the US, following each country’s regulations.
- Production time: 10–30 days, as each item is made to order.
- Shipping time: 7–14 days, depending on the destination.
- We work with trusted couriers to ensure your order arrives safely.
Can I change or cancel my order after placing it?
Yes, within 24 hours of placing your order. After that, the item enters the production stage and is made especially for you.
What payment methods do you accept?
- Credit cards (Visa / Mastercard)
- Bank transfers (for large or custom orders)
- Full payment is required before we begin making your order, as nothing is pre-made or stored in inventory.
Can I buy your products as gifts?
Yes. Every Eraath piece arrives in elegant packaging, and you can add a personalized message when you order.
Do your prices include taxes and international customs fees?
- Prices on our website do not include local taxes or customs duties that may be applied in the destination country.
- These costs vary by country and are the buyer’s responsibility.
- We recommend checking local customs regulations before ordering to avoid unexpected charges.
How can I track my order?
- Once shipped, we’ll email you a tracking number and a direct link to the courier’s website.
- You can use it to check the shipment’s status and estimated delivery date.
- Our customer service team is here to assist if there’s any delay or issue.
Do you offer limited or seasonal collections?
- Yes, we occasionally release special collections in small quantities for a short time.
- These are often created for specific events or seasons, such as Egyptian Heritage Week or festive occasions.
- We announce them first through our newsletter and social media for interested customers.
Do you offer free shipping?
Yes, in certain cases:
- Orders with three or more pieces.
- During special events like Egyptian Heritage Week or Mother’s Day.
How can I stay updated on new collections and offers?
You can subscribe to our newsletter for updates on promotions, new designs, and craft stories we love to share.
Why do some details vary between pieces?
Because our products are made entirely by hand, you might notice slight variations in shape, stitching, or bead arrangement. These differences are part of what makes each piece unique.
How can I contact you?
You can reach our team via:
- Email: support@eraath.com
- The contact form on our website
- Our social media pages
Do you accept bulk or corporate gift orders?
Yes. We offer special rates for large orders, whether for corporate gifts or private events. Email us at bulkorders@eraath.com to discuss your needs.
What is your return or exchange policy?
- All our products are handmade to order, making each one unique.
- Returns or exchanges are accepted only if the item arrives damaged or significantly different from the description or photos on our website.
- You must notify us within 48 hours of receiving your order and include high-resolution photos showing the issue.
- If approved, we will either remake the piece or send a replacement at no extra cost.
How should I care for handmade pieces?
- Store necklaces and accessories in a soft pouch or lined box to prevent scratches.
- Avoid direct contact with perfume, lotions, or water, which may affect the finish or color over time.
- For embroidered shawls, dry cleaning is recommended. Lay flat to dry in the shade to protect embroidery and prevent fabric shrinkage.
Do you use eco-friendly packaging?
- Yes, we use recyclable boxes and bags while keeping the packaging elegant and true to our brand identity.
- We replace plastic where possible with recycled paper for protective wrapping.
- We continuously look for ways to make our packaging more sustainable.
What materials do you use?
- High-quality beads or natural stone beads inspired by ancient Egyptian designs.
- Pure silver or high-grade copper, shaped by hand using traditional tools.
- Shawls are made from natural fabrics such as cotton, wool, and linen, hand-embroidered with rural, Siwan, or Saidi tally patterns.
- Every material is carefully chosen for durability, beauty, and authenticity.
